You can purchase directly from our website: choose the products you like, add them to your cart, and complete your order by following the guided checkout process.

We accept credit/debit cards, PayPal and bank transfer.

Yes, for orders shipped within Italy and the European Union, all prices displayed on the website include VAT.

For international orders outside the EU, items are shipped DDU (Delivered Duty Unpaid).
This means that local customs duties, taxes, or import fees are not included in the price and must be paid by the customer upon delivery.

We ship throughout Italy and most European countries. For international shipments outside the EU, please contact us.

We ship our handmade Moroccan products worldwide from our base in Italy.
For Italy, shipping is free on all orders over €50, while for smaller orders the cost is €9.99. Delivery usually takes between two and six business days.

For the European Union (including Austria, Belgium, Bulgaria, France, Germany, Spain and the other EU member states) the shipping cost is €14.99 for all orders, with delivery times ranging from four to nine business days.

For international destinations such as the United Arab Emirates, Australia, Canada, the United States, Switzerland and others, the shipping fee is €39.99. Delivery usually takes four to nine business days, depending on the destination.

All orders are shipped with tracking, so you can monitor your package at any time. Delivery times may vary slightly during busy periods or for remote locations. If you need special arrangements or if your country is not listed, please contact us at info@azaluna.it and we will be happy to help.

All our products are shipped from Italy, carefully packaged to ensure they arrive in perfect condition.

For orders within Italy, delivery usually takes between two and six business days.

For European Union countries, shipping normally requires four to nine business days, depending on the destination.

For international shipments outside the EU, such as the United States, Canada, Australia, the United Arab Emirates and other countries, delivery also takes approximately four to nine business days.

Please note that these are average delivery times. During busy periods, holidays or for deliveries to remote areas, it may take a little longer. You will always receive a tracking link as soon as your order has been dispatched, so you can follow your package every step of the way.

If you have a specific deadline or require faster delivery, feel free to contact us at info@azaluna.it and we’ll do our best to meet your needs.

Each piece is handmade by artisans in Morocco. Slight variations in color and shape are part of the charm of authentic craftsmanship.

Yes, you have 14 days to exercise your right of withdrawal. The product must be returned intact and in its original condition.

Please email us at info@azaluna.it with your order number and the reason for the return. We will provide you with all the instructions.

Refunds are issued within 5–7 business days after receiving and checking the returned item.

Vacuum regularly on a low setting and blot spills gently — never rub. For full details, please see our Cleaning Instructions section.

To best preserve their glaze and colors, we recommend gentle hand washing with mild soap and avoiding the dishwasher or microwave.