Customer Service
Here you’ll find information about payments, shipping, returns and support.
1) Payment Methods
- Credit/debit cards via Shopify Payments.
- PayPal.
- Bank transfer (shipping after funds are received).
2) Shipping Times & Costs
We ship from Italy. Delivery times are estimates and may vary during holidays or for remote areas.
Italy
-
Standard (2–6 business days)
- Free from €50.00
- €9.99 under €50.00
European Union
- Standard International (4–9 business days): €14.99
Selected non-EU countries
UAE, Australia, Canada and others: Standard International €39.99.
Outside the EU, customs duties and local taxes are paid by the recipient (DDU).
3) Returns & Right of Withdrawal
- Return within 14 days of delivery.
- Items must be unused, in original condition with tags and packaging.
- Return shipping is paid by the customer unless items are defective or incorrect.
- Refund to the same payment method after quality check.
To start a return, email info@azaluna.it with your order number and reason.
4) Support & Contacts
- Email: info@azaluna.it
- Hours: Mon–Fri 9:00–18:00 (CET)